ResponseFirst
Privacy Policy
Last updated: October 12, 2026
ResponseFirst (“we”, “us”) provides an AI receptionist service to roofing companies (“Customers”). This policy explains what information we handle for website visitors, Customers, and people who call a Customer’s phone line (“Callers”).
1. Information we collect
- Website form: name, company, email, phone number, city, the plan you select, and how you found us (for example, an ad link). Form submissions are emailed to us through FormSubmit.
- Calls we answer for Customers: the Caller’s phone number, call audio recordings, transcripts, and details the Caller provides (such as name, property address, damage description, insurance carrier and claim status).
- Customer account data: business contact details, call-forwarding settings, billing information.
- Website usage: our website does not use advertising or analytics cookies. Our hosting provider (Vercel) keeps standard server logs, such as IP address and pages requested.
2. How we use it
- To answer calls, write lead briefs and deliver them to the Customer by text and email.
- To let Customers review recordings and check accuracy.
- To contact you about a trial or account you requested.
- To maintain, secure and improve the service.
We do not sell personal information, and we do not use Callers' information to market to them. Our AI and speech providers process call audio and text on our behalf to provide the service.
3. Call recording and AI disclosure
Calls answered by ResponseFirst are recorded. Each call begins with a disclosure that the Caller is speaking with an AI assistant and that the call is recorded. Some U.S. states require the consent of all parties to record a call; the disclosure is designed to provide notice before the conversation continues.
4. Who we share it with
- The Customer whose line the Caller dialed — they receive the brief, recording and transcript.
- Service providers that help us run the service, such as telephony, speech recognition, AI language models, messaging, website hosting (Vercel), form delivery (FormSubmit) and payments.
- Authorities, where required by law.
5. Retention
We keep recordings, transcripts and lead briefs for as long as the Customer’s account is active, and delete them when the Customer asks us to or after the account is closed, unless the law requires us to keep them longer. Website form submissions are kept only as long as needed to respond to you and manage your trial or account.
6. Security
We use encryption in transit, access controls and reputable cloud providers. No system is perfectly secure.
7. Your choices and rights
You can ask us to access, correct or delete your information by emailing hello@getresponsefirst.com. Callers may also contact the roofing company they called. Depending on where you live, you may have additional rights under state privacy laws.
8. Text messages
If you give us your number, we may call or text you about your trial or account. Message and data rates may apply. Reply STOP to opt out.
9. Children
The service is not directed to children under 13, and we don’t knowingly collect their information.
10. Changes
We’ll post updates here and change the date above. Material changes will be emailed to Customers.
Contact
ResponseFirst
Phone: (972) 961-2951
Email: hello@getresponsefirst.com