ResponseFirst
Terms of Service
Last updated: October 12, 2026
These Terms are an agreement between ResponseFirst (“we”, “us”) and the business using the service (“Customer”, “you”).
1. The service
ResponseFirst answers calls forwarded from your business phone line using an AI voice assistant, collects information from callers, and sends you a written lead brief, recording and transcript.
2. AI limitations
The service uses artificial intelligence and may mishear, misunderstand or omit information. Briefs may contain errors. You are responsible for verifying details before acting on them, including before dispatching crews.
3. Not an emergency service
ResponseFirst is not an emergency service and does not contact 911 or emergency responders. If a caller reports an emergency, they should hang up and dial 911.
4. No insurance or pricing advice
The assistant is designed not to quote prices or give insurance, coverage or claim advice. You are responsible for complying with laws on contractors and insurance claims in your state, including any restrictions on contractors acting as public adjusters.
5. Your responsibilities
- You have the right to forward the phone numbers you connect.
- You’ll use the service lawfully, including laws on call recording, AI disclosure, telemarketing and privacy in the states where your callers are.
- You won’t use the service for outbound telemarketing or unlawful purposes.
- You’ll keep the greeting’s AI and recording disclosure turned on.
6. Free trial
New Customers may receive a 7-day free trial. No payment card is required to start. At the end of the trial, the service stops unless you choose a paid plan. No charges are made automatically.
7. Plans, billing and overage
Paid plans (After Hours, Full Cover and Storm Season) are billed monthly in advance at the price shown on our website. Each plan includes a set number of calls per month. Calls beyond the included amount are billed per call, up to a monthly cap, as agreed with you before you start. Prices exclude applicable taxes.
8. Cancellation
Plans are month-to-month. You can cancel at any time by email; service continues to the end of the paid month. We don’t offer refunds for partial months unless required by law.
9. Data
Recordings, transcripts and lead briefs about your callers belong to you. You grant us the rights needed to provide the service. Our handling of personal information is described in our Privacy Policy.
10. No guarantee of results
We don’t guarantee any number of leads, jobs, revenue or call volume.
11. Disclaimers and limitation of liability
The service is provided “as is”. To the fullest extent permitted by law, our total liability for any claim is limited to the fees you paid in the 3 months before the claim, and we aren’t liable for lost profits or indirect damages. Nothing in these Terms limits liability that cannot be limited by law.
12. Indemnity
You’ll defend and indemnify us against claims arising from your use of the service in violation of these Terms or the law, including recording and disclosure laws.
13. Governing law
These Terms are governed by the laws of the U.S. state in which ResponseFirst is organized, without regard to its conflict-of-laws rules. Any dispute will be brought in the courts of that state, unless the law requires otherwise.
14. Changes
We may update these Terms with 30 days' notice by email. Continued use after that means you accept them.
Contact
ResponseFirst
Phone: (972) 961-2951
Email: hello@getresponsefirst.com